HOW QUICKLY CAN I BE SEEN?
MINES will offer you a few different options for counselors, so that you can schedule the soonest available appointment with the counselor you choose.
HOW DO I GET STARTED?
Call 1-800-873-7138, and choose option 0 – it just takes a few minutes to get you set up. We’ll work to get you connected with a counselor that’s right for you.
WHAT IF I WANT TO CONTINUE SEEING THE COUNSELOR AFTER THE 5 FREE SESSIONS?
We want to ensure that you have been advised of all options for continued treatment so we ask that you check your counselor first if you think you will want to continue to see your EAP counselor through your insurance benefit or on a self-pay basis (this varies by counselor).
DO THE 5 SESSIONS PER YEAR ACCUMULATE IF NOT USED?
They expire if not used, 5 sessions per calendar year are the maximum benefit under the program.
CAN I SET UP AN APPOINTMENT FOR MY HUSBAND/DAD/CHILD/ETC?
If over 18 years old, the person who will be using the sessions must call to request them. The parent or guardian can call for anyone up to the age of 17. For those between 15-18, either the client or the parent/guardian can call.
WHAT HAPPENS IF I DON’T LIKE THE COUNSELOR?
We understand that it can be difficult to find a perfect fit and you are welcome to call MINES back to help find a new referral.
CAN I PICK THE COUNSELOR I SEE?
You can choose from the counselors available in the MINES network. To ensure that your counselor is participating in MINES, Call 1-800-872-7138, and choose option 0 – it just takes a few minutes to get you set up. MINES will get you connected with a counselor that’s right for you.
WHAT CRITERIA DO YOU USE WHEN ASSIGNING REFERRALS?
While all MINES counselors are well rounded and can typically help with most kinds of problems, MINES will look for a good match not only by location but also by specific interest, additional training, & exceptional feedback from previous clients.
WILL MY EMPLOYER/UNION BE NOTIFIED OF MY CONTACT WITH MINES AND ASSOCIATES?
Your employer/union DOES NOT have access to MINES’ information. MINES staff can’t even disclose that we know your name without your prior consent! MINES and Associates is required by federal law to abide by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and your privacy and comfort is extremely important. MINES will not release any of your information without your prior consent unless required by law (i.e., in cases of an imminent safety threat to yourself or someone else).
WHAT IS A WORK PERFORMANCE REFERRAL (WPR)?
Work Performance Referral is a mandatory referral of a member, either by a manger or Human Resources representative, into the EAP for assistance with workplace issues. These services do not count against your normal yearly allotment.
WHAT IS MENTAL HEALTH MANAGED CARE?
Mental Health Managed Care refers to the use of Mental Health benefits through your CHT insurance plan. Authorized by MINES when medically necessary to cover long-term counseling/therapy, group therapy, outpatient psychiatric care, and inpatient psychiatric stays. All services must be pre-approved by MINES, and your standard co pays and deductibles apply to all services authorized.
WHAT IS AN EMPLOYEE ASSISTANCE PROGRAM (EAP)?
Employee Assistance Programs are Cost-free, confidential, short-term counseling services (5 sessions per calendar year) for support with personal, work, or mental health issues. CHT offers this at no cost to our members, regardless of insurance coverage, as well as family members/others whose legal place of residence is the same as the member.
WHO IS MINES AND ASSOCIATES AND WHAT DO THEY DO?
Contractors Health Trust (CHT) has contracted with MINES and Associates (MINES) to provide EAP Services and Mental Health Managed Care Services. MINES, headquartered in Littleton, Colorado was formed in 1981 and is a leading health plan psychology quality management and network. Mines is recognized throughout the western United States for it’s EAP and Mental Health Managed Care Services.
